As a member of the Banana Republic team, our brand ambassadors are responsible for helping create a customer-centric environment and engaging with customers to ensure a positive shopping experience.
· Demonstrating customer-centric behaviors
· Assessing customers' needs and providing assistance and information on product features and benefits
· Enhancing the customer experience through digital offerings
· Actively seeking out and engaging with customers in the store
· Ensuring the customer never leaves disappointed
· Handling all returns and customer issues courteously and professionally
· Maintaining the store to meet brand standards
· Executing all operational processes effectively and efficiently
· Demonstrating values and behaviors consistent with our culture
· Achieving goals
· Performing other duties as assigned
· Customer focused
· Effective communication
· Tech savvy
· Previous experience in a customer-centric environment preferred.
· Ability to demonstrate strong customer focused skills.
· Ability to receive feedback and take action when appropriate.
· Ability to meet brand availability requirements.
· Ability to maneuver around sales floor, stockroom and office
· Ability to lift up to 30 pounds
Banana Republic Brand Ambassador: We are team players who are engaging, sociable, team-oriented and stylish. We are passionate about fashion and trend and always do what is right for our customers. We create a customer centric environment and are relentless about exceeding goals. We are curious, honest and kind; we bring joy to everyone.
Engaging: We are inviting, easily connecting with others. We are passionate, approachable and in service to our customers. We recognize others successes. Sociable: We actively seek new experiences, information, and knowledge. We proactively solicit feedback from our internal and external customers, responding quickly to feedback. We are digitally connected and socially conscious. Team Oriented: We work together to achieve our goals. We are supportive, respectful and caring. We remain resilient in difficult situations. Stylish: We are enthusiastic and knowledgeable about product and trend. Our style is relevant and chic.