Functions: Sales and Customer Service, responsible for staff whilst on duty
· To optimize the selling capacity of the store, by providing excellent customer service and key product knowledge, to maximize sales and enhance the customer experience.
Job Responsibility including but not limited to:
· To provide exceptional customer service through both direct and indirect selling techniques, according to Mountain Warehouse standards and expectations.
· To understand and accomplish the Non-negotiables in; operations, service, sales with a commitment to the 7 steps of selling, for the demands of the business on the selling floor, fitting room, cash point and stockroom replenishment.
· Assist management in the supervision of staff in all matters regarding; cash handling, till systems, customer transactions, till procedures
· In absence of management, authorize exchanges and refunds, authorize staff purchases, all till procedures, opening till procedure and set up, end of day transaction and cash balancing.
· Assist managers with daily paperwork, staff rotas, delivery confirmation, and shortage reports.
· Supervisors will actively work with garments on a daily basis, including shipment processing, stocking, replenishment, displays, merchandising all to the Mountain Warehouse visual guidelines to maximize selling opportunities.
· Operate cash point and handle all required transactions, address and handle all customer questions or concerns, ensuring transaction accuracy and issuing receipts.
· Shipment delivery: unpacking merchandise, hang, size cube and price all merchandise where necessary ready for visual placement on the selling floor within a 24 hour time period.
· Maintaining key visual standards on the sales floor and stockroom including, stock levels, cleanliness and general housekeeping throughout the day.
· To ensure daily checks on price changes, reductions, transfers, and daily cash register routines.
· Keeping a steady and fast pace, to ensure customers are welcomed and needs are met, completion of stock, replenishment, and sales floor visual standards.
· In absence of management, ensuring the team is aware of daily sales targets and how to maximize sales.
· Willingness to offer additional goods and services in order to ensure customers are fully aware of the range of products and to increase both sale value and store/individual targets.
· Ensure proper all transactions at the cash point are accurate, packaged correctly and always thank the customer for their purchase.
· Seek guidance for the manager on duty with any customer inquiries for refunds or credits.
· To maintain a working atmosphere, where you work effectively and efficiently with fellow team members to ensure the selling floor, cash point, fitting rooms and stockroom are clean and well maintained to Mountain Warehouse's standards.
·To assist the management team with the training and development of sales associates and new employees.
Company Policies and Procedures:
· Utilize established Mountain Warehouse policies and procedures to assist in loss prevention for the store and partner with store management where required.
· Read to and understand company handbook and policies.
· Adhere to all company Health and Safety rules and regulations and to report any security or Health and Safety concerns to management.
· LP awareness and diligent on security measures throughout the store and stockroom
· In managers absence, ensuring company policy and procedures are adhered to; opening and closing procedures, cash security, theft, refunds, stock return, staff purchases, discounts
· High School graduate or equivalent preferred
· 6 months to 1 year of experience in customer service, retail industry preferred
· Ability to lift in excess of 20 pounds
· Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, cartons, torsos, etc.) for a short distance
· Ability to climb a ladder and use a step stool
Skills sets required:
· Demonstrate excellent customer service skills
· To recognize selling opportunities and utilize the 7 steps of selling
· Ability and willingness to run the cash register
· Clear communication and organizational skills
· Ability to work in a fast-paced environment and be able to multitask
· Self-initiative and drive to be able to work independently and as part of a team
· Understanding the need to meet tight deadlines
· To be able maintain good time management and prioritize tasks at hand
· Must have a flexible working schedule to be able to work days, nights and weekends
· High school or equivalent
· Supervisor: 1 year
· Customer Service: 1 year
· Sales: 1 year
At Mountain Warehouse we have been developing the very best outdoor gear for all the family since 1997. Unlike other outdoor retailers, we don't carry lots of different brands. In fact, almost all the products we sell through our stores and website are exclusive to Mountain Warehouse you won't find them anywhere else.
Why do we do this? Well, by designing our own top quality products and having them made to our exacting standards, we can cut out the middleman. So that means you get the exact same quality, but at significantly lower prices than you'll find at other shops.
We have well located and well-stocked stores where you and your family can get straightforward advice from our knowledgeable, friendly staff. In most of our stores, you can even bring your dog in too! Everything we do is focused on serving our growing group of customers who like what we have to offer: the best gear, the best service, and the best prices.
We would love it if you joined them.