Become the Newest Member of the Vans Family
As the Floor Supervisor, you will support the Store Manager with the execution of the daily business, customer
engagement, store operations, talent supervision, and merchandising standards in the store. You are an important member of the store leadership team whose primary role is supervising store staff and ensuring the highest level of customer engagement and sales results are achieved. You will foster a positive work environment that ensures both internal and external customer satisfaction while maximizing productivity and profitability. Additionally, you will provide sales-related feedback and coach daily performance for associates. As a member of the leadership team, you may assume responsibility for the store in the absence of another manager which includes some opening and closing duties as determined by the needs of the business. Most importantly, you will embody the Van Doren Spirit and will be a passionate and fun leader who meets the needs of our loyal customers.
How You Will Make a Difference
Sales and Supervision:
· Assists in maximizing store sales and achieving store sales goals
· Monitors sales progress and results against key targets
· Leads an environment of productivity by leading the customer engagement on the sales floor and providing coaching and feedback to associates around customer engagement.
· Assists in executing the management of labor and payroll expenses to maximize sales and productivity under the direction of the Store Manager
Brand Experience/Customer Service:
· Ensures excellence in customer service in the store by modeling brand specific service standards as well as by monitoring customer feedback and responding to and addressing all customer concerns quickly.
· Ensures that store team is engaging with each customer to create an authentic brand experience.
· Leads and inspires customer-centric culture by proving direct feedback and supervision of the associates the in-store experience.
· Provides coaching to the store team in the core areas of customer engagement and sales results.
· Ensures store team receives relevant, timely feedback, coaching, and redirection that enables their success.
· Monitors that all company and store policies and procedures are followed and reports concerns directly to the Store Manager.
· Under the direction of the Store Manager, monitors and maintains store operations standards and delegates tasks to associates as needed to maintain operational excellence.
· Ensures the visual merchandising standards for the store are maintained.
Human Resource Management:
· Under the direction of the Store Manager assists in supervising and coaching a high-performing team of customer-focused associates. Coaches and provides sales-related feedback to the team. Regularly communicates any associate concerns directly to the Store Manager or Human Resources as necessary.
· Supports the Open Door Policy.
Loss Prevention, Safety, and Compliance:
· Under the direction of the Store Manager monitors compliance and adherence to policies and procedures, standards and practices, and company directives.
· Protects company assets. Monitors compliance with company safety, security, and shrink avoidance policies and programs.
· Reacts quickly to all customer and employee injuries and partners with Store Manager, District Manager, and Human Resources immediately.
· Models behavior that respects the background, experience, and cultural differences of others, while upholding the integrity and values of the VF Corporation and Vans.
Skills for Success
Educational/ Position Requirements:
· Associated Degree (AA) or equivalent from two-year college or technical school preferred but not required, or two years related retail or service-oriented experience and/or training; or equivalent combination of education and experience
· 1+ year(s) in a fast-paced retail environment
· Ability to coach and motivate a team to exceed sales and profit results
· Ability to meet business goals by driving results through store team
· Regularly interacts with the public in an often crowded and noisy interactive store environment
Special Physical and/or Mental Requirements:
· Operate office equipment and technology (i.e., computers, phones, fax, copier, etc.)
· Standing required for the entire work shift
· Bend, lift, open, and move product up to 50 pounds as needed
· Travel (less than 10% of the time)
· Coaching and Developing Others
· Customer Focus
· Driving for Results
"Vans: Be a Part of the Original
"It was never about waving the brand like a flag, it was always about the people" Paul Van Doren
Vans is the original action sports footwear company rooted in authenticity and creativity. Founded in 1966, Vans has thrived on a legacy of impacting our greater community through Vans' four pillars: action sports, music, art and street culture. We are constantly inspired by the expressive creators within our company and community as they bring new and innovative perspectives to help shape and transform the future of our business.
At Vans our culture sets us apart and it influences everything we do. Everything we do supports creativity and we are driven by our five values. We are determined. We are connected to our consumers and to each other. We are inclusive. We are expressive and Fun. And most of all, we are a family.
Vans is a subsidiary of VF, the world's largest apparel and footwear company comprised of over 30 brands. We are the leading drivers of retail as our global footwear, apparel, and accessory brand is available in 170 countries worldwide. As we continue to expand, we take great measures in developing and growing our people.
Vans is founded on a culture of learning. We take great pride in our ability to facilitate learning opportunities to our field leaders and store employees through a blend of on-the-job training, workshops, and self-paced online learning. Each employee is empowered to take ownership of their development and encouraged to take advantage of the tools that make the most impact on their personal growth and the growth of the business. By joining the Vans family, you will be immersed in an environment of incredibly supportive and collaborative people. We work very hard across a multitude of large initiatives to bring the Van Doren spirit to life. We live for what we do."