Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

We love books and all things beautiful
We are Canada's Cultural Department Store
Books are our heart and our soul and Great Books are JUST the Beginning
We play by the following rules:

We exist to add joy to our customers' lives each and every time they interact with us and our products
Our job is to create joyful moments for our customers
We treat each other the way we'd treat a valued friend
We inspire each other to do our best work
We seek to ignite creativity and innovation every day
We give back to the communities in which we operate

Notre mission est d'offrir à nos clients les magasins et le site en ligne les plus stimulants au monde où abondent des livres, des produits et des services enrichissants. 

Embellissement de la vie du client : Notre raison d'être est d'embellir la vie de nos clients grâce aux services et aux produits que nous leur offrons.
Engagement à l'égard des clients : Toutes les personnes qui oeuvrent au sein de la compagnie doivent comprendre comment leur travail contribue à créer une expérience stimulante pour nos clients.
Respect : Il est important de traiter les gens, peu importe leur rôle ou leur poste, avec le même respect et les mêmes égards que l'on accorde à ses amis.
Travail d'équipe : Nous avons la responsabilité de créer un environnement qui nous inspire tous à donner le meilleur de nous-mêmes.
Passion : Le rôle de notre compagnie est d'encourager et de récompenser chaque employé qui fait preuve de passion, de créativité et d'innovation, car c'est ainsi que nous atteindrons une croissance et un rendement durables.
Communauté : Nous devons nous impliquer dans les communautés au sein desquelles nous oeuvrons.


Indigo

Tu es enthousiaste, courtois(e) et tu aimes travailler avec la clientèle dans un environnement dynamique? Toujours prêt(e) à relever des défis, l'Associé(e) à la Vente s'assure de bien représenter l'image de marque du magasin par son attitude et sa connaissance des produits afin d'offrir aux clients une expérience unique. Nous sommes à la recherche d'une personne positive et motivée pour se joindre à notre équipe!

Tu aimes le travail physique, tu es organisé(e) et méthodique? Nous sommes présentement à la recherche de Commis aux Stocks positifs et autonomes pour se joindre à notre équipe!

Company Description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

- We love books and all things beautiful
- We are Canada's Cultural Department Store
- Books are our heart and our soul and Great Books are JUST the Beginning

 We play by the following rules:

- We exist to add joy to our customers' lives each and every time they interact with us and our products
- Our job is to create joyful moments for our customers
- We treat each other the way we'd treat a valued friend
- We inspire each other to do our best work
- We seek to ignite creativity and innovation every day
- We give back to the communities in which we operate

Job Description

WHAT YOU'LL DO

- Support the daily operations of the store, before the store opens. With a 5AM start time
- Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise
- Use merchandising standards to create a visually appealing, stimulating store
- Add joy to our customers' lives

Qualifications

WHO YOU ARE

- Passionate
- Enthusiastic
- Curious
- Humble
- Giving
- Driven

Additional Information

Indigo Books & Music is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources if you require accommodation. We will work with all applicants to accommodate their individual accessibility needs. 

WELCOME HOME

¿Eres entusiasta, educado y te encanta trabajar con el público en un ambiente dinámico? Siempre listo para los desafíos, el asesor atención al cliente se asegura de siempre ayudar a los clientes de manera amable y profesional. ¡Estamos buscando candidatos positivos y motivados para unirse a nuestro equipo!

VOTRE RÔLE
·Assurer le soutien de l'exploitation au quotidien avant les heures d'ouverture (votre quart de travail débute entre 5 h et 6 h)
·Effectuer le dénombrement périodique des stocks, réapprovisionner les stocks, gérer les retours de marchandise, mettre les produits en tablette, recevoir et traiter de la marchandise reçue
·Suivre les normes de marchandisage pour créer un magasin attrayant et stimulant
·Embellir la vie de nos clients

À PROPOS DE VOUS
·Passionné
·Enthousiaste
·Curieux
·Humble
·Généreux
·Motivé

Indigo Books & Music s'engage à traiter toutes les personnes de façon à leur permettre de maintenir leur dignité et leur indépendance. Nous croyons à l'égalité des chances et à l'intégration. Toutes les mesures raisonnables seront prises pour fournir aux postulants présentant un handicap les adaptations demandées tout au long du processus de recrutement. Veuillez communiquer avec le Service des ressources humaines si vous avez besoin de mesures d'adaptations. Nous travaillerons étroitement avec tous les postulants pour leur fournir les adaptations nécessaires en fonction de leurs besoins individuels.

BIENVENUE CHEZ VOUS

Maximiser l'efficacité et la rentabilité de l'équipe tout en créant un environnement de travail stimulant sont les principales responsabilités du gérant(e). Nous cherchons quelqu'un ayant un bon sens des priorités, de l'expérience en gestion d'équipe, de l'ambition et un esprit orienté vers les résultats. Tu es un leader avec une volonté de réussir? Nous te voulons dans notre l'équipe!

Tu as de l'expérience dans un poste de gestion, offres un excellent service à la clientèle et as une attitude orientée vers les ventes et les résultats? Nous recrutons présentement un gestionnaire ambitieux comme toi pour compléter notre équipe!

Veuillez vous référer à la description de poste  en anglais. 

Tu es un leader capable d'encourager et de motiver ton équipe à se surpasser? Nous recherchons une personne pouvant collaborer avec le/la gérant(e) afin de diriger les opérations et de s'assurer que les normes de service à la clientèle soient respectées. C'est par ton engagement, ta personnalité et ton leadership que tu représenteras la marque autant auprès des clients que de ton équipe.

L'Associé(e) à la Présentation Visuelle doit s'assurer que l'image de marque soit représentée à travers l'allure générale du magasin et que la présentation visuelle respecte les standards établis. Nous recherchons quelqu'un avec un grand souci du détail, un sens des priorités, qui est organisé(e) et qui a une passion pour le commerce du détail. Si tu te reconnais, postule aujourd'hui!

En tant que cassier(ère), tu dois être enclin à mettre les besoins du client au premier plan. Tu dois travailler en collaboration avec l'équipe dans le but d'offrir un service exceptionnel et d'accueillir nos clients avec courtoisie. Tu as développé des aptitudes en communication et tu as une volonté de réussir? Nous aimerions te rencontrer, soumets ta candidature aujourd'hui!

You're a leader who encourages and motivates your team to excel? We are seeking someone who can work with the manager to coordinate the operations and ensure to meet our customer service standards. It is through your commitment, your personality and leadership that you will embody your brand's core values and share them with your team and customers.

assistantmanager

As a cashier, you must be willing to put the customer's needs first and foremost. You must work with the team in order to provide an exceptional service and welcome customers with courtesy. Your communication skills are developed and you are determined to succeed? We would like to meet you, submit your application today!

cashier

You're enthusiastic, courteous and you love working with the public in a dynamic environment? Always up for challenges, Customer Service Associates ensure to always help customers with the best of their abilities in a friendly and professional manner. We are looking for positive and motivated candidates to join our team!

customerserviceassociate

WHAT YOU'LL DO: 
The Operations Leader (OL) is a member of the Store's Leadership Team and is responsible for leading and executing work that contributes to the Store's operations and customer experience. Talent in the role supports the achievement of strategic priorities that are cascaded from the Retail Strategic Initiatives to the Store and Functional level. The OL ensures budget and cost centre management while contributing to the achievement of the Store's sales plans and long -term desired outcome of profitability and growth. In this role, you'll:

·	Lead and execute the store's back of house functions and operational processes. This includes leading the team that processes the Inbound (HED2F) and Outbound (Returns) productivity
·	Support various operational activities, including; Merch updates, TIME tasks, MyCounts, Trade Weekly Story, Shelfie, Scrapping, Promos/Markdowns, and Inventory Management
·	Support the Store's Leadership Team in daily and weekly workflow planning
·	Support the planning, prioritization and execution of the work you and the team are doing
·	Responsible for the facilities, maintenance, health and safety and loss prevention of the store on your shift
·	Live and inspire Indigo's High Performance Characteristics and lead a Story Telling culture
·	Practice and role model Feedback and Coaching - The Indigo Way
·	Participate in talent calibration and contribute to talent management and acquisition activities to support Indigo's goal to build strong teams and attract and develop the best talent
·	Contribute to the development of CER talent
·	Collaborate with others and work cross functionally while celebrating and role modeling diversity of thought and inclusion
·	Cultivate an environment of trust where the opinions, voices, and well-being of employees are valued, enabling people to bring their best selves to work
·	Embrace and role model change
·	Foster an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers

Qualifications
WHO YOU ARE: 
·	1-2 years of experience in a customer service, merchandising or operations role
·	Demonstrated commitment to creating an exceptional employee and customer experience
·	Experience leading others
·	Performance orientated
·	Ability to exercise good business acumen and systemic thinking that supports meaningful decisions
·	Ability to prioritize, plan and execute while being agile
·	Knowledge of Provincial Health & Safety standards
·	Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
·	Minimum 25 Hours a week availability with primary hours of work outside of store opening hours. Availability to include early mornings, evenings, overnights and holidays

Additional information
At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at 1 (888) 881-3177 (toll free) or Support-HR@indigo.ca if you require an accommodation at any time during the recruitment process. 

WELCOME HOME

keyholder

WHAT YOU'LL DO
- Provide support for team members and customers alike, and contribute to the overall vision and sales objectives of the store
- Ensure the store is well-run, well-merchandised and well-staffed
- Attract, hire, retain and develop talented and passionate Customer Experience Representatives
- Maintain performance management records 
- Execute the store's annual business plan as delivered by the General Manager
- Engage and inspire our customers on the floor
- Make meaningful connections
- Create a warm and welcoming environment in our stores
- Leverage our product to tell stories
- Add joy to our customers' lives
- Curate specific product collections for each customer you meet
- Leave a lasting impression 

QUALIFICATIONS

WHO YOU ARE
- 2 + year of management or leadership experience with demonstrable skills and success in leading and developing others
- Experience in retail or the services sector
- Proven track record of achieving sales and performance targets 
- Passionate
- Enthusiastic
- Curious
- Humble
- Giving
- Driven

manager

WHAT YOU'LL DO

- Provide support for team members and customers alike, and contribute to the overall vision and sales objectives of the store
- Lead the visual direction for the store and collaborating with the leadership team to drive brand loyalty and sales by presenting an outstanding store environment
- Collaborate with other Customer Experience Managers to plan and implement all merchandising activities for their areas of responsibility
- Partner with the Home Office Visual Merchandising team to maintain the integrity of the Indigo brand
- Ensure the store is well-run, well-merchandised and well-staffed
- Attract, hire, retain and develop talented and passionate Customer Experience Representatives
- Maintain performance management records 
- Engage and inspire our customers on the floor
- Make meaningful connections
- Create a warm and welcoming environment in our stores
- Leverage our product to tell stories
- Add joy to our customers' lives
- Curate specific product collections for each customer you meet

Qualifications

WHO YOU ARE

- 2 + year of management or leadership experience with demonstrable skills and success in leading and developing others
- Experience in retail or the services sector
- Visual merchandising experience
- Passionate
- Enthusiastic
- Curious
- Humble
- Giving
- Driven

Additional Information

Indigo Books & Music is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources if you require accommodation. We will work with all applicants to accommodate their individual accessibility needs. 

merchandiser

You help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and our mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience and you influence your customers through the stories you tell; connecting them to our brand.

KEY ACCOUNTABILITIES

Talent:
- Holds self and others accountable
- Owns self-development and provides continuous feedback to colleagues and Leadership Team
- Shares ideas with Leadership Team on how to improve the employee and customer experience

Cultural Ambassador:
- Role models Indigo's High-Performance Characteristics
- Inspires a customer-centric culture in stores bringing to life Indigo's mission of creating joy and enriching lives
- Promotes a Story Telling culture fulfilling our goal to enrich the lives of our customers.
- Seeks information regarding new products, promotions, and programs
- Contributes to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
- Takes accountability to respond to customer feedback in a timely manner

Goals and Objectives:
- Aligns with Store leadership on goals and objectives for fiscal year
- Supports team to drive best-in-class employee engagement and net promoter scores
- Ensures Visual Standards are followed and maintained

Experience Required:
- Experience in specialty retail or a retail environment preferred but not required.
- Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
- Demonstrated commitment to creating an exceptional employee and customer experience
- Ability to be mobile on the sales floor for extended periods of time
- Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
- Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings

salesassociate

WHAT YOU'LL DO

- Support the daily operations of the store, before the store opens (6am start time)
- Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise
- Use merchandising standards to create a visually appealing, stimulating store
- Add joy to our customers' lives

Qualifications

WHO YOU ARE

- Passionate
- Enthusiastic
- Curious
- Humble
- Giving
- Driven

Additional Information

Indigo Books & Music is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources if you require accommodation. We will work with all applicants to accommodate their individual accessibility needs. 

stockclerk

The Visual Presentation Associate must ensure that the brand is represented through the overall appearance of the store and that the visual presentation meets the established standards. We are looking for someone with great attention to detail, a sense of priorities, who is organized and has a passion for the retail. If you see yourself in this description, apply today!

visualpresentationassociate

You love it when there's action? A busboy requires to constantly pick up the beat and ensure that tables are assemble, clean or clear. We are looking for highly motivated and energetic people to join our team!

You love it when there’s action? A busboy requires to constantly pick up the beat and ensure that tables are assemble, clean or clear. We are looking for highly motivated and energetic people to join our team!

Tu es rapide et aime quand ça bouge? Le commis-débarrasseur doit être en mesure de répondre aux exigences de la clientèle et du restaurant autant pour monter, nettoyer et débarrasser les tables. Nous sommes à la recherche d'une personne motivée et énergique pour se joindre à notre équipe!

busboy

You're more than at ease when speaking with people and are able to handle pressure? Call center representatives serve as the first point of contact for customers and ensure to assist with the best of their abilities in a friendly and professional manner. We are looking for someone with good communication skills to join our team! We want to meet you.

You’re more than at ease when speaking with people and are able to handle pressure? Call center representatives serve as the first point of contact for customers and ensure to assist with the best of their abilities in a friendly and professional manner. We are looking for someone with good communication skills to join our team! We want to meet you.

Tu as une facilité avec les gens et tu as la capacité de bien gérer la pression? Premier point de contact avec la clientèle, les représentant(es) de centre d'appel s'assurent d'aider les clients au meilleur de leurs capacités et ce, de manière amicale et professionnelle. Nous sommes à la recherche de personne démontrant une bonne capacité de communication afin de se joindre à notre équipe. Nous voulons te rencontrer!

callcentrerep

To be a successful Call Center Manager, you are observant and detail-oriented and possess an understanding of the business. As part of your duties, you'll be focused on improving the call center practices, setting objectives, training and motivating your team to provide excellent service to customers. If you have strong coaching and leadership skills and the ability to motivate employees, we want to meet you!

To be a successful Call Center Manager, you are observant and detail-oriented and possess an understanding of the business. As part of your duties, you’ll be focused on improving the call center practices, setting objectives, training and motivating your team to provide excellent service to customers. If you have strong coaching and leadership skills and the ability to motivate employees, we want to meet you!

Un gérant de centre d'appel doit être attentif, axé sur les détails et avoir une bonne compréhension des affaires. Tes responsabilités sont l'amélioration des pratiques du centre d'appel, la définition des objectifs, la formation et la motivation de l'équipe afin de fournir un excellent service aux clients. Si tu as de solides compétences en coaching et en leadership et une capacité de motiver les employés, nous voulons te rencontrer!

callcentremanager

You're attentive, efficient, and courteous? Our team is looking for an administrator to keep the office running smoothly and efficiently. From administrative and clerical activities such as answering phones, updating employee, client, and company data, filing to greeting and directing office visitors while keeping a clean and welcoming environment, our administrator must be be adaptable, proactive, supportive, and detail-oriented. Is that you? We want to meet you!

You’re attentive, efficient, and courteous? Our team is looking for an administrator to keep the office running smoothly and efficiently. From administrative and clerical activities such as answering phones, updating employee, client, and company data, filing to greeting and directing office visitors while keeping a clean and welcoming environment, our administrator must be be adaptable, proactive, supportive, and detail-oriented. Is that you? We want to meet you!

Tu es attentif, efficace et courtois? Notre équipe est à la recherche d'un administrateur pour assurer le bon fonctionnement du bureau. Qu'il s'agisse d'activités administratives ou de bureau telles que répondre aux appels téléphoniques, mettre à jour les données des employés et des clients, accueillir et diriger les visiteurs tout en maintenant un environnement propre et accueillant, notre administrateur doit être adaptable, proactif, attentionné et axé sur les détails. Si tu te reconnais, nous voulons te rencontrer!

officeadmin

The duties of a Loss prevention agent is to protect the store's assets from theft or damage by delivery personnel, employees, and shoplifters whether it is by patrolling the aisles of the store or surveilling the cameras and alerting of any suspicious activity. In this role, you need to show good judgment and common sense. We're looking for tactful and assertive people to join our team!

The duties of a Loss prevention agent is to protect the store’s assets from theft or damage by delivery personnel, employees, and shoplifters whether it is by patrolling the aisles of the store or surveilling the cameras and alerting of any suspicious activity. In this role, you need to show good judgment and common sense. We’re looking for tactful and assertive people to join our team!

Les responsabilités principales d'un agent de prévention des pertes consistent à protéger les biens du magasin contre le vol ou les dommages causés par le personnel de livraison, les employés et les voleurs à l'étalage, que ce soit en patrouillant les allées du magasin ou en surveillant les caméras et en signalant toute activité suspecte. Dans ce rôle, tu devras faire preuve de jugement et de bon sens. Nous recherchons des personnes ayant du tact et de l'assurance pour rejoindre notre équipe!

losspreventionagent

You are a good team player and you enjoy manual work? This role is for you! We are currently looking for warehouse clerks who will, among other things, ship, receive and document warehouse merchandise. Are you motivated and resourceful? We want to meet you!

Tu es un bon joueur d'équipe et tu aimes le travail manuel? Ce poste est pour toi! Nous recherchons présentements des commis d'entrepôt qui s'occuperont entre autres d'expédier, de recevoir et de documenter la marchandise en entrepôt. Tu es motivé et débrouillard? Nous voulons te rencontrer!

warehouseclerk

Since March 2012, Centre Laval is owned and managed by Cominar.

Cominar is one of the largest diversified real estate investment trusts in Canada and the largest commercial property owner and manager in the province of Quebec. Our real estate portfolio includes more than 490 office, retail, and industrial properties in the provinces of Quebec and Ontario, in the Atlantic Provinces and in Western Canada and represents more than $8.2 billion in assets.

Centre commercial à Laval, à l'angle St-Martin et Le Corbusier.

Depuis plus de 40 ans, le centre commercial propose à sa clientèle un environnement agréable à échelle humaine. L'aire de restauration offre une variété de restaurants ainsi qu'un service d'Internet sans fil gratuit.

Le centre regroupe 130 magasins de détail, grandes surfaces et commerces de services, dont les grandes bannières Sportium, La Baie d’Hudson, Sports Experts, Renaud-Bray, Best Buy, L’Équipeur, Bureau en gros et plusieurs autres.

Centre Laval / Quartier Laval 

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