Southcentre Mall is one of Calgary’s favourite shopping destinations, connecting shoppers with the brands and experiences they crave. The centre features 160 stores and services, including Calgary exclusives like Crate & Barrel, Restoration Hardware and western Canada’s first Sporting Life – and continuously adds new retailers to the mix. As part of the Oxford Properties Group family, Southcentre promises an unparalleled guest experience throughout the centre, and sustainable practices to operate the centre as efficiently as possible and conserve natural resources. Southcentre also offers our guests many services, including gift-wrapping, a monthly Style Academy and lots of children’s activities.

Southcentre

As a security guard, you’re required to be alert, aware of your surroundings, and able to assist with clients’ needs. You’ll mainly secure premises and personnel by patrolling the property; monitoring surveillance equipment; inspecting buildings, and access points; permitting entry. You’re calm and a good observer? We want you in our team!

En tant que gardien de sécurité, tu dois être vigilant, conscient de ton environnement et capable de répondre aux besoins des clients. Le gardien de sécurité sécurise principalement les locaux et le personnel en patrouillant la propriété; surveille les équipements de surveillance; inspecte les bâtiments et les points d'accès. Tu es une personne calme et un observateur né? Nous te voulons dans l'équipe!

You're enthusiastic, courteous and you love working with the public in a dynamic environment? Always up for challenges, Ambassadors offer an unique customer experience by always representing the brand image through their attitude and product knowledge. We are looking for positive and motivated candidates to join our team!

¿Eres entusiasta, educado y te encanta trabajar con el público en un ambiente dinámico? Siempre listo para los desafíos, el Embajador ofrece una experiencia única al cliente siempre representando la imagen de la marca a través de su actitud y conocimiento del producto. ¡Estamos buscando candidatos positivos y motivados para unirse a nuestro equipo!

Veuillez vous référer à la description de poste en anglais. 

You're enthusiastic, courteous and you love working with the public in a dynamic environment? Always up for challenges, Customer Service Associates ensure to always help customers with the best of their abilities in a friendly and professional manner. We are looking for positive and motivated candidates to join our team!

¿Eres entusiasta, educado y te encanta trabajar con el público en un ambiente dinámico? Siempre listo para los desafíos, el asesor atención al cliente se asegura de siempre ayudar a los clientes de manera amable y profesional. ¡Estamos buscando candidatos positivos y motivados para unirse a nuestro equipo!

Why join us?

Would you like to be part of making childhood memories in the Southcentre holiday program? Photographers who join us for the holiday season are key members of the team and play a critical role in providing a welcoming experience for our guests and their children when visiting Santa. You will interact with children and families in a warm, sincere and professional manner while providing them with an amazing experience. 

* Note: On October 2, 2019, please be sure to check your email for an update regarding the status of your application and if applicable, additional instructions. Thank you

As a member of this team, you will be responsible for:
· Snapping the perfect Santa photo. 
· Proactively seek opportunities (using good judgment) to create memorable guest interactions. This will include assisting guests with all inquirie and directions, using open ended questions to ensure complete understanding of requests, anticipating needs, consistently providing excellent service, and engaging guests in conversation to seek feedback and confirm an exceptional experience. 
· Understanding guest concerns and providing immediate solutions. 
· Maintaining the look of the Santa Set, ensuring the entire area is clear of debris and safe at all times. 
· Maintaining a high level of professionalism and empathy in a fast-paced environment. 
· Supporting other activities that support the Oxford Commitment.

To succeed in this role, you have:
· Have a minimum 5 years of photography experience, with proven skills in snapping great action shots. 
· Have expertise in using photo software (Darkroom) efficiently. 
· Have a minimum of 2 year of direct experience in customer service or volunteer experience involving interactions with the public. 
· Are friendly, approachable, proactive, and solution focused. 
· Have strong communication skills, with proven ability to 'connect' with all ages. 
· Have proven ability in maintaining a high level of professionalism and empathy in a fast-paced environment. 
· Have high level of ownership, accountability and initiative. 
· Have strong typing and computer skills. 
· Are reliable and able to commit to service during the entire holiday season (November 1st to December 24th). 
· Have a love for kids. This is all about giving kids (and parents) a great experience!

ambassador

Why join us?

Would you like to be part of making childhood memories in the Southcentre holiday program? Guest Experience Representatives who join us for the holiday season are key members of the team and play a critical role in providing a welcoming experience for our guests and their children when visiting Santa. You will interact with children and families in a warm, sincere and professional manner while providing them with an amazing experience. 
* Note: On October 2, 2019, please be sure to check your email for an update regarding the status of your application and if applicable, additional instructions. Thank you

As a member of this team, you will be responsible for:
· Proactively seek opportunities (using good judgment) to create memorable guest interactions. This will include assisting guests with all inquiries and directions, using open ended questions to ensure complete understanding of requests, anticipating needs, consistently providing excellent service, and engaging guests in conversation to seek feedback and confirm an exceptional experience.
· Understanding guest concerns and providing immediate solutions. 
· Maintaining the look of the Santa Set areas ensuring the entire area is clear of debris and safe at all times. 
· Maintaining a high level of professionalism and empathy in a fast-paced environment. 
· Supporting other activities that support the Oxford Commitment. 
· Completing payment transactions efficiently and accurately as guest are finishing their experience with Santa. 
· Overall, ensuring a wonderfully memorable experience for each and every child (and parent) that visits Southcentre over the holidays!

To succeed in this role, you have:
· Have a minimum 2 years of experience in a cash handling position, involving point of sale terminals (Square Technology) and balancing of transactions. 
· Have a minimum of 2 year of direct experience in customer service or volunteer experience involving interactions with the public 
· Are friendly, approachable, proactive, and solution focused 
· Have strong communication skills, with proven ability to 'connect' with all ages 
· Have proven ability in maintaining a high level of professionalism and empathy in a fast-paced environment 
· Have high level of ownership, accountability and initiative 
· Have strong typing and computer skills 
· Are reliable and able to commit to service during the entire holiday season (November 1st to December 24th) 
· Have a love for kids. This is all about giving kids (and parents) a great experience! Working conditions: 
· Some light lifting/maneuvering required (photo equipment, POS material, strollers, wheelchairs) 
· Must be mobile (walking or assisted device) 
· Able to stand, or sit in assisted device, for the entire shift duration 
· Will be required to wear seasonal uniform - pieces provided

customerserviceassociate

Maximize the effectiveness and profitability of the team while creating a stimulating work environment are the main responsibilities of the Manager. We are looking for someone with a good sense of priorities, team management experience, ambition and who is driven by results. You are a leader with a will to succeed? We want you in our team!

Maximizar la eficiencia y la rentabilidad del equipo mientras se crea un ambiente de trabajo estimulante son las principales responsabilidades del gerente. Se busca una persona con buenas prioridades, experiencia de gestión de equipo, ambición y que está orientado hacia los resultados. Eres un líder con un deseo de superarte? ¡Te queremos en nuestro equipo!

Maximiser l'efficacité et la rentabilité de l'équipe tout en créant un environnement de travail stimulant sont les principales responsabilités du gestionnaire(e). Nous cherchons quelqu'un ayant un bon sens des priorités, de l'expérience en gestion d'équipe, de l'ambition et un esprit orienté vers les résultats. Tu es un leader avec une volonté de réussir? Nous te voulons dans notre l'équipe!

manager

The receptionist welcomes visitors in a friendly manner. He/she works with the team in order to provide exceptional service, welcome customers with courtesy and ensure a prompt service. You have good communication skills and you have a will to succeed? We would like to meet you!

El recepcionista saluda los visitantes de manera amable. Trabaja con el equipo para ofrecer un servicio excepcional, saludar los clientes amablemente y atenderlos rápidamente. ¿Tienes una buena capacidad de comunicación y quieres superarte? ¡Nos gustaría conocerte!

Le/La réceptioniste est une personne souriante ayant de la facilité à s'exprimer et à bien se présenter. Il/Elle doit travailler en collaboration avec l'équipe dans le but d'offrir un service exceptionnel, accueillir nos clients avec courtoisie et assurer un service rapide. Tu as développé des aptitudes en communication et tu as une volonté de réussir, nous aimerions te rencontrer!

receptionist

Maximizing the effectiveness and profitability of the team while creating a stimulating work environment are the main responsibilities of a Supervisor. We are looking for someone with a good sense of priorities, team management experience, ambition and driven by results. You are a leader with a will to succeed? We want you in our team!

Maximiser l'efficacité et la rentabilité de l'équipe tout en créant un environnement de travail stimulant sont les priorités du rôle de Superviseur. Nous cherchons quelqu'un ayant un bon sens des priorités, de l'expérience en gestion d'équipe, de l'ambition et un esprit orienté vers les résultats. Tu es un leader avec une volonté de réussir? Nous te voulons dans l'équipe!

supervisor

securityguard

You love it when there's action? A busboy requires to constantly pick up the beat and ensure that tables are assemble, clean or clear. We are looking for highly motivated and energetic people to join our team!

You love it when there’s action? A busboy requires to constantly pick up the beat and ensure that tables are assemble, clean or clear. We are looking for highly motivated and energetic people to join our team!

Tu es rapide et aime quand ça bouge? Le commis-débarrasseur doit être en mesure de répondre aux exigences de la clientèle et du restaurant autant pour monter, nettoyer et débarrasser les tables. Nous sommes à la recherche d'une personne motivée et énergique pour se joindre à notre équipe!

busboy

You're more than at ease when speaking with people and are able to handle pressure? Call center representatives serve as the first point of contact for customers and ensure to assist with the best of their abilities in a friendly and professional manner. We are looking for someone with good communication skills to join our team! We want to meet you.

You’re more than at ease when speaking with people and are able to handle pressure? Call center representatives serve as the first point of contact for customers and ensure to assist with the best of their abilities in a friendly and professional manner. We are looking for someone with good communication skills to join our team! We want to meet you.

Tu as une facilité avec les gens et tu as la capacité de bien gérer la pression? Premier point de contact avec la clientèle, les représentant(es) de centre d'appel s'assurent d'aider les clients au meilleur de leurs capacités et ce, de manière amicale et professionnelle. Nous sommes à la recherche de personne démontrant une bonne capacité de communication afin de se joindre à notre équipe. Nous voulons te rencontrer!

callcentrerep

To be a successful Call Center Manager, you are observant and detail-oriented and possess an understanding of the business. As part of your duties, you'll be focused on improving the call center practices, setting objectives, training and motivating your team to provide excellent service to customers. If you have strong coaching and leadership skills and the ability to motivate employees, we want to meet you!

To be a successful Call Center Manager, you are observant and detail-oriented and possess an understanding of the business. As part of your duties, you’ll be focused on improving the call center practices, setting objectives, training and motivating your team to provide excellent service to customers. If you have strong coaching and leadership skills and the ability to motivate employees, we want to meet you!

Un gérant de centre d'appel doit être attentif, axé sur les détails et avoir une bonne compréhension des affaires. Tes responsabilités sont l'amélioration des pratiques du centre d'appel, la définition des objectifs, la formation et la motivation de l'équipe afin de fournir un excellent service aux clients. Si tu as de solides compétences en coaching et en leadership et une capacité de motiver les employés, nous voulons te rencontrer!

callcentremanager

You're attentive, efficient, and courteous? Our team is looking for an administrator to keep the office running smoothly and efficiently. From administrative and clerical activities such as answering phones, updating employee, client, and company data, filing to greeting and directing office visitors while keeping a clean and welcoming environment, our administrator must be be adaptable, proactive, supportive, and detail-oriented. Is that you? We want to meet you!

You’re attentive, efficient, and courteous? Our team is looking for an administrator to keep the office running smoothly and efficiently. From administrative and clerical activities such as answering phones, updating employee, client, and company data, filing to greeting and directing office visitors while keeping a clean and welcoming environment, our administrator must be be adaptable, proactive, supportive, and detail-oriented. Is that you? We want to meet you!

Tu es attentif, efficace et courtois? Notre équipe est à la recherche d'un administrateur pour assurer le bon fonctionnement du bureau. Qu'il s'agisse d'activités administratives ou de bureau telles que répondre aux appels téléphoniques, mettre à jour les données des employés et des clients, accueillir et diriger les visiteurs tout en maintenant un environnement propre et accueillant, notre administrateur doit être adaptable, proactif, attentionné et axé sur les détails. Si tu te reconnais, nous voulons te rencontrer!

officeadmin

The duties of a Loss prevention agent is to protect the store's assets from theft or damage by delivery personnel, employees, and shoplifters whether it is by patrolling the aisles of the store or surveilling the cameras and alerting of any suspicious activity. In this role, you need to show good judgment and common sense. We're looking for tactful and assertive people to join our team!

The duties of a Loss prevention agent is to protect the store’s assets from theft or damage by delivery personnel, employees, and shoplifters whether it is by patrolling the aisles of the store or surveilling the cameras and alerting of any suspicious activity. In this role, you need to show good judgment and common sense. We’re looking for tactful and assertive people to join our team!

Les responsabilités principales d'un agent de prévention des pertes consistent à protéger les biens du magasin contre le vol ou les dommages causés par le personnel de livraison, les employés et les voleurs à l'étalage, que ce soit en patrouillant les allées du magasin ou en surveillant les caméras et en signalant toute activité suspecte. Dans ce rôle, tu devras faire preuve de jugement et de bon sens. Nous recherchons des personnes ayant du tact et de l'assurance pour rejoindre notre équipe!

losspreventionagent

You are a good team player and you enjoy manual work? This role is for you! We are currently looking for warehouse clerks who will, among other things, ship, receive and document warehouse merchandise. Are you motivated and resourceful? We want to meet you!

Tu es un bon joueur d'équipe et tu aimes le travail manuel? Ce poste est pour toi! Nous recherchons présentements des commis d'entrepôt qui s'occuperont entre autres d'expédier, de recevoir et de documenter la marchandise en entrepôt. Tu es motivé et débrouillard? Nous voulons te rencontrer!

warehouseclerk

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