ABOUT OXFORD PROPERTIES GROUP

Oxford Properties Group connects people to exceptional places, and is the owner, developer and manager of some of the world's best real estate assets. Established in 1960, it manages over C$58 billion of assets across the globe on behalf of its co-owners and investment partners. Oxford's portfolio encompasses office, retail, industrial, hotels and multifamily residential and spans over 100 million square feet in global gateway cities across four continents. A highly disciplined and thematic investor, Oxford invests in properties, portfolios, development sites, debt, securities and platform opportunities across the risk-reward spectrum. With regional head offices in Toronto, New York, London, Luxembourg, Singapore and Sydney, its long-term approach to real estate investment aligns Oxford's interests to its customers and the communities in which it operates. Oxford is the global real estate arm of OMERS, the AAA credit rated defined benefit pension plan for Ontario's municipal employees. For more information on Oxford, visit www.oxfordproperties.com.OMERS is committed to having a workforce that reflects the communities in which we live and work. Diversity and Inclusion at OMERS means we respect and value the broadest range of experiences, geographies, gender, ethnicities and perspectives as key elements of our culture. We are an equal opportunity employer committed to a barrier-free recruitment and selection process. If contacted for an employment opportunity, please advise if you require accommodation.

Hillcrest Mall Management

Why join us?
We are looking for a highly motivated Seasonal, Part-time Guest Services Representative to join our team at Hillcrest mall. In this role, you will be committed to providing an exceptional Guest Experience and ensuring every guest interaction is carried out in a professional, courteous and efficien manner.
You will be a key member of an engaged, high-reaching team, part of a world-class, winning culture that prioritizes people development and focuses on long-term growth. We take great pride in leading the industry by earning respect through every interaction, every day. We go above and beyond to protect and grow relationships by anticipating needs, being honest and considerate, and valuing customers as genuine partners.

As a member of this team, you will be responsible for:
· Proactively seeking opportunities (using good judgment) to create memorable Guest interactions, assist Guests and provide excellent service. Example: Guests who look like they are lost and asking if they need some assistance.
· Maintaining a thorough knowledge of the Shopping Centre's services, amenities/facilities, stores/locations and promotional activities.
· Assisting Guests by providing directions/information, answering questions, and performing other Centre specific services as assigned.
· Being involved with and encouraging Guests in utilizing social media, mobile and on-line services to enhance their shopping experience.
· Developing and maintaining strong relationships with retailers not only to educate them about the Centre's available services but also to be able to understand all merchant offerings and services.
· Maintaining store knowledge about merchandise, price points, sales or special events to be able to offer gift or store suggestions based on the shopper's needs.
· Interacting with shoppers and retailers in a courteous and efficient manner.
· Maintaining good eye contact with Guests when not engaged in required tasks.
· Conducting all service functions of the Guest Experience Centre including selling gift cards and gift wrapping
· Ensuring accuracy in all Guest interaction communication tools.
Examples: phone messages, website, social media outlets, pamphlets, directories, and face-to-face interactions
· Participating in special projects and assume other duties and responsibilities as assigned
· Gift card procedures and Safe Access for Gift Card inventory and bank deposits. Key importance is to focus on Guest engagement, issue resolution and ensure Guest Services are functioning at optimal levels, not to sell gift cards.
· Maintaining a clear understanding of the Centre's Crisis Management Manual, the Guest Services role and areas of responsibility as outlined in the plan
· Maintaining a clear understanding of the Centre's Health and Safety Manual, the Guest Services role and areas of responsibility as outlined in the plan

· Please note that there is a vacation 'black-out' period beginning November 1 through January 6.

To succeed in this role, you have:
· High school education Secondary preferred in a related field i.e. Hospitality or Marketing/Communications
· Have previous customer service experience
· Hold a positive attitude and a strong desire to provide excellent Guest service.
· Must be able to effectively communicate with shoppers, retailers, Centre Management, Service Providers and all shopping centre personnel.
· Must be able to work in a fast paced environment, with the ability to multi-task while maintaining a high level of professionalism.
· Posses strong written and oral communication skills.
· Posses conflict resolution/management skills.
· Must be friendly, approachable, proactive and solution focused.
· Computer skills including working knowledge of Social Media tools and services.
· Are organized and manage your time well

¿Eres entusiasta, educado y te encanta trabajar con el público en un ambiente dinámico? Siempre listo para los desafíos, el Embajador ofrece una experiencia única al cliente siempre representando la imagen de la marca a través de su actitud y conocimiento del producto. ¡Estamos buscando candidatos positivos y motivados para unirse a nuestro equipo!

Veuillez vous référer à la description de poste en anglais. 

As a security guard, you’re required to be alert, aware of your surroundings, and able to assist with clients’ needs. You’ll mainly secure premises and personnel by patrolling the property; monitoring surveillance equipment; inspecting buildings, and access points; permitting entry. You’re calm and a good observer? We want you in our team!

En tant que gardien de sécurité, tu dois être vigilant, conscient de ton environnement et capable de répondre aux besoins des clients. Le gardien de sécurité sécurise principalement les locaux et le personnel en patrouillant la propriété; surveille les équipements de surveillance; inspecte les bâtiments et les points d'accès. Tu es une personne calme et un observateur né? Nous te voulons dans l'équipe!

You're enthusiastic, courteous and you love working with the public in a dynamic environment? Always up for challenges, Customer Service Associates ensure to always help customers with the best of their abilities in a friendly and professional manner. We are looking for positive and motivated candidates to join our team!

¿Eres entusiasta, educado y te encanta trabajar con el público en un ambiente dinámico? Siempre listo para los desafíos, el asesor atención al cliente se asegura de siempre ayudar a los clientes de manera amable y profesional. ¡Estamos buscando candidatos positivos y motivados para unirse a nuestro equipo!

Tu es enthousiaste, courtois(e) et tu aimes travailler avec la clientèle dans un environnement dynamique? Toujours prêt(e) à relever des défis, nos Associé(e) au Service à la Clientèle, s'assurent de toujours aider les clients au meilleur de leurs capacités et ce, de manière amicale et professionelle. Nous sommes à la recherche d'une personne positive et motivée pour se joindre à notre équipe!

Why join us? Would you like to be part of making childhood memories in the Hillcrest holiday program? Santa Helpers who join us for the holiday season are key members of the team and play a critical role in providing a welcoming experience for our guests and their children when visiting Santa. You will interact with children and families in a warm, sincere and professional manner while providing them with an amazing experience. 

As a member of this team, you will be responsible for:
- Proactively seek opportunities (using good judgment) to create memorable guest interactions. This will include assisting guests with all inquiries and directions, using open ended questions to ensure complete understanding of requests, anticipating needs, consistently providing excellent service, and engaging guests in conversation to seek feedback and confirm an exceptional experience. 
- Understanding guest concerns and providing immediate solutions.
- Maintaining the look of the Santa Set areas ensuring the entire area is clear of debris and safe at all times.
- Maintaining a high level of professionalism and empathy in a fast-paced environment.
- Assist Santa in the Jingle Jolly Santa Show
- Welcome guests to the Santa Set; line control, check tickets and/or collect payment for entry
- Assist guests in taking family photos with family cellular phone
- Assist guests in exiting the Santa Set
- Supporting other activities that support the Oxford Commitment.
- Completing payment transactions efficiently and accurately as guest are entering their experience with Santa.
- Overall, ensuring a wonderfully memorable experience for each and every child (and parent) that visits Hillcrest throughout the holiday season

To succeed in this role, you have:
- Have a minimum of 2 year of direct experience in customer service or volunteer experience involving interactions with the public 
- Have a minimum 2 years of experience in a cash handling position, involving point of sale terminals (Square Technology) and balancing of transactions. 
- Must display a friendly and approachable demeanour at all times while in the shopping centre
- Outstanding customer service experience with ability to resolve difficult situations
- Energetic, cheery personality; ability to entertain waiting families
- Must be able to interact with families and children (and dogs at specific times)
- Theatrical/acting experience an asset
- Flexible schedule and attitude

¿Eres simpático, educado y te gusta trabajar con los clientes en un ambiente de dinámico? Siempre listo, el asesor de ventas ofrece una experiencia única al cliente y representala imagen de la marca a través de su actitud y conocimiento del producto. Se busca candidatos sonrientes y dinámicos ¡para unirse a nuestro equipo!

You're enthusiastic, courteous and you love working with the public in a dynamic environment? Always up for challenges, Ambassadors offer an unique customer experience by always representing the brand image through their attitude and product knowledge. We are looking for positive and motivated candidates to join our team!

ambassador

You're a leader who encourages and motivates your team to excel? We are seeking someone who can work with the manager to coordinate the operations and ensure to meet our customer service standards. It is through your commitment, your personality and leadership that you will embody your brand's core values and share them with your team and customers.

¿Eres un líder que anima y motiva a tu equipo a superarse? Estamos buscando a alguien que pueda trabajar con el gerente para coordinar las operaciones y asegurarse de cumplir con nuestros estándares de atención al cliente. Es a través de tu motivación, tu personalidad y tu liderazgo que encarnarás los valores centrales de tu marca y los compartirás con tu equipo y clientes.

Tu es un leader capable d'encourager et de motiver ton équipe à se surpasser? Nous recherchons une personne pouvant collaborer avec le/la gestionnaire(e) afin de diriger les opérations et de s'assurer que les normes de service à la clientèle soient respectées. C'est par ton engagement, ta personnalité et ton leadership que tu représenteras la marque autant auprès des clients que de ton équipe.

assistantmanager

Why join us?
We are looking for a highly motivated Guest Services Representative to join our team at Hillcrest mall. In this role, you will be committed to providing an exceptional Guest Experience and ensuring every guest interaction is carried out in a professional, courteous and efficient manner. 

You will be a key member of an engaged, high-reaching team, part of a world-class, winning culture that prioritizes people development and focuses on long-term growth. We take great pride in leading the industry by earning respect through every interaction, every day. We go above and beyond to protect and grow relationships by anticipating needs, being honest and considerate, and valuing customers as genuine partners.

As a member of this team, you will be responsible for:
· Proactively seeking opportunities (using good judgment) to create memorable Guest interactions, assist Guests and provide excellent service. Example: Guests who look like they are lost and asking if they need some assistance. 
· Maintaining a thorough knowledge of the Shopping Centre's services, amenities/facilities, stores/locations and promotional activities. 
· Assisting Guests by providing directions/information, answering questions, and performing other Centre specific services as assigned. 
· Being involved with and encouraging Guests in utilizing social media, mobile and on-line services to enhance their shopping experience. 
· Developing and maintaining strong relationships with retailers not only to educate them about the Centre's available services but also to be able to understand all merchant offerings and services. 
· Maintaining store knowledge about merchandise, price points, sales or special events to be able to offer gift or store suggestions based on the shopper's needs. 
· Interacting with shoppers and retailers in a courteous and efficient manner. 
· Maintaining good eye contact with Guests when not engaged in required tasks. 
· Conducting all service functions of the Guest Experience Centre including selling gift cards and gift wrapping
· Ensuring accuracy in all Guest interaction communication tools. 
Examples: phone messages, website, social media outlets, pamphlets, directories, and face-to-face interactions 
· Participating in special projects and assume other duties and responsibilities as assigned 
· Gift card procedures and Safe Access for Gift Card inventory and bank deposits. Key importance is to focus on Guest engagement, issue resolution and ensure Guest Services are functioning at optimal levels, not to sell gift cards. 
· Maintaining a clear understanding of the Centre's Crisis Management Manual, the Guest Services role and areas of responsibility as outlined in the plan 
· Maintaining a clear understanding of the Centre's Health and Safety Manual, the Guest Services role and areas of responsibility as outlined in the plan 

· Please note that there is a vacation 'black-out' period beginning November 1 through January 6.

To succeed in this role, you have:
· High school education  Secondary preferred in a related field i.e. Hospitality or Marketing/Communications 
· Have previous customer service experience 
· Hold a positive attitude and a strong desire to provide excellent Guest service. 
· Must be able to effectively communicate with shoppers, retailers, Centre Management, Service Providers and all shopping centre personnel. 
· Must be able to work in a fast paced environment, with the ability to multi-task while maintaining a high level of professionalism. 
· Posses strong written and oral communication skills. 
· Posses conflict resolution/management skills. 
· Must be friendly, approachable, proactive and solution focused. 
· Computer skills  including working knowledge of Social Media tools and services. 
· Are organized and manage your time well

customerserviceassociate

Maximize the effectiveness and profitability of the team while creating a stimulating work environment are the main responsibilities of the Manager. We are looking for someone with a good sense of priorities, team management experience, ambition and who is driven by results. You are a leader with a will to succeed? We want you in our team!

Maximizar la eficiencia y la rentabilidad del equipo mientras se crea un ambiente de trabajo estimulante son las principales responsabilidades del gerente. Se busca una persona con buenas prioridades, experiencia de gestión de equipo, ambición y que está orientado hacia los resultados. Eres un líder con un deseo de superarte? ¡Te queremos en nuestro equipo!

Maximiser l'efficacité et la rentabilité de l'équipe tout en créant un environnement de travail stimulant sont les principales responsabilités du gestionnaire(e). Nous cherchons quelqu'un ayant un bon sens des priorités, de l'expérience en gestion d'équipe, de l'ambition et un esprit orienté vers les résultats. Tu es un leader avec une volonté de réussir? Nous te voulons dans notre l'équipe!

manager

The receptionist welcomes visitors in a friendly manner. He/she works with the team in order to provide exceptional service, welcome customers with courtesy and ensure a prompt service. You have good communication skills and you have a will to succeed? We would like to meet you!

El recepcionista saluda los visitantes de manera amable. Trabaja con el equipo para ofrecer un servicio excepcional, saludar los clientes amablemente y atenderlos rápidamente. ¿Tienes una buena capacidad de comunicación y quieres superarte? ¡Nos gustaría conocerte!

Le/La réceptioniste est une personne souriante ayant de la facilité à s'exprimer et à bien se présenter. Il/Elle doit travailler en collaboration avec l'équipe dans le but d'offrir un service exceptionnel, accueillir nos clients avec courtoisie et assurer un service rapide. Tu as développé des aptitudes en communication et tu as une volonté de réussir, nous aimerions te rencontrer!

receptionist

You are enthusiastic, courteous and you enjoy working with customers in a fast-paced environment? Always up for challenges, the Sales Associate offers a unique customer experience by always representing the brand image through his/her attitude and product knowledge. We are looking for positive and motivated candidates to join our team!

salesassociate

Maximizing the effectiveness and profitability of the team while creating a stimulating work environment are the main responsibilities of a Supervisor. We are looking for someone with a good sense of priorities, team management experience, ambition and driven by results. You are a leader with a will to succeed? We want you in our team!

Maximiser l'efficacité et la rentabilité de l'équipe tout en créant un environnement de travail stimulant sont les priorités du rôle de Superviseur. Nous cherchons quelqu'un ayant un bon sens des priorités, de l'expérience en gestion d'équipe, de l'ambition et un esprit orienté vers les résultats. Tu es un leader avec une volonté de réussir? Nous te voulons dans l'équipe!

supervisor

Must Have Valid Security Licence
Must have Certification in Standard First Aid & CPR Level C

Tasks & Responsibilities include:

Perform security patrols of the mall  internal and external;
Monitor all areas and control access by non authorized persons (ie. Roof access, back corridors, after hours access, etc.);
Maintain communications at all times with other security guards, management, customer service and maintenance personnel;
Respond immediately to requests for assistance from Management, customers, tenants and employees;
Respond immediately to any emergencies and co-ordinate activities in accordance with established procedures;
Ensure maximum customer, tenant and employee safety at all times;
Be courteous, tactful and helpful, but firm in enforcement of shopping centre policies and procedures;
Document all activities and notable occurrences during each shift;
Thoroughly investigate and document all incidents and occurrences involving customers, tenants and employees or related property;
Maintain highest standard of security and professionalism at all times in attitude, appearance, application and deportment;
Maintain and operate the centre computerized equipment's, and mechanical equipment;
Other duties as assigned.

The successful candidates should possess:

Being currently enrolled in or completed a College diploma in Police Foundations and/or Security Administration is advantageous;
6 months  1 year of experience in retail environment;
Excellent written and verbal communication skills;
Excellent interpersonal skills;
Excellent computer skills;
Working knowledge of Ontario Health & Safety Legislation;
Knowledge of the Trespass to Property Act and Citizens Powers of Arrest;
Be self-motivated, diplomatic and confident individual in order to deal with tenants and the public;
Required to complete mandatory courses including; Customer Service, Use of Force, and Non-Violent Crisis Intervention
Highly organized and able to prioritize workload;
Must have valid Ontario 'G' Drivers' Licence; Without demerit points. Driver's abstract required.
Able to work in a Team environment.
If you, or anyone that you know of, are interested in applying for this position, please forward your resume to:

Hillcrest Mall

9350 Yonge Street

Richmond Hill, Ontario, L4C 5G2

Phone: Direct: 905.883.1400 ext.232 Mobile: 905.883.3879

Email: HSecuritySup@oxfordproperties.com

Or hand deliver to: Guest Services or Security Office located in the mall

securityguard

You love it when there's action? A busboy requires to constantly pick up the beat and ensure that tables are assemble, clean or clear. We are looking for highly motivated and energetic people to join our team!

You love it when there’s action? A busboy requires to constantly pick up the beat and ensure that tables are assemble, clean or clear. We are looking for highly motivated and energetic people to join our team!

Tu es rapide et aime quand ça bouge? Le commis-débarrasseur doit être en mesure de répondre aux exigences de la clientèle et du restaurant autant pour monter, nettoyer et débarrasser les tables. Nous sommes à la recherche d'une personne motivée et énergique pour se joindre à notre équipe!

busboy

You're more than at ease when speaking with people and are able to handle pressure? Call center representatives serve as the first point of contact for customers and ensure to assist with the best of their abilities in a friendly and professional manner. We are looking for someone with good communication skills to join our team! We want to meet you.

You’re more than at ease when speaking with people and are able to handle pressure? Call center representatives serve as the first point of contact for customers and ensure to assist with the best of their abilities in a friendly and professional manner. We are looking for someone with good communication skills to join our team! We want to meet you.

Tu as une facilité avec les gens et tu as la capacité de bien gérer la pression? Premier point de contact avec la clientèle, les représentant(es) de centre d'appel s'assurent d'aider les clients au meilleur de leurs capacités et ce, de manière amicale et professionnelle. Nous sommes à la recherche de personne démontrant une bonne capacité de communication afin de se joindre à notre équipe. Nous voulons te rencontrer!

callcentrerep

To be a successful Call Center Manager, you are observant and detail-oriented and possess an understanding of the business. As part of your duties, you'll be focused on improving the call center practices, setting objectives, training and motivating your team to provide excellent service to customers. If you have strong coaching and leadership skills and the ability to motivate employees, we want to meet you!

To be a successful Call Center Manager, you are observant and detail-oriented and possess an understanding of the business. As part of your duties, you’ll be focused on improving the call center practices, setting objectives, training and motivating your team to provide excellent service to customers. If you have strong coaching and leadership skills and the ability to motivate employees, we want to meet you!

Un gérant de centre d'appel doit être attentif, axé sur les détails et avoir une bonne compréhension des affaires. Tes responsabilités sont l'amélioration des pratiques du centre d'appel, la définition des objectifs, la formation et la motivation de l'équipe afin de fournir un excellent service aux clients. Si tu as de solides compétences en coaching et en leadership et une capacité de motiver les employés, nous voulons te rencontrer!

callcentremanager

You're attentive, efficient, and courteous? Our team is looking for an administrator to keep the office running smoothly and efficiently. From administrative and clerical activities such as answering phones, updating employee, client, and company data, filing to greeting and directing office visitors while keeping a clean and welcoming environment, our administrator must be be adaptable, proactive, supportive, and detail-oriented. Is that you? We want to meet you!

You’re attentive, efficient, and courteous? Our team is looking for an administrator to keep the office running smoothly and efficiently. From administrative and clerical activities such as answering phones, updating employee, client, and company data, filing to greeting and directing office visitors while keeping a clean and welcoming environment, our administrator must be be adaptable, proactive, supportive, and detail-oriented. Is that you? We want to meet you!

Tu es attentif, efficace et courtois? Notre équipe est à la recherche d'un administrateur pour assurer le bon fonctionnement du bureau. Qu'il s'agisse d'activités administratives ou de bureau telles que répondre aux appels téléphoniques, mettre à jour les données des employés et des clients, accueillir et diriger les visiteurs tout en maintenant un environnement propre et accueillant, notre administrateur doit être adaptable, proactif, attentionné et axé sur les détails. Si tu te reconnais, nous voulons te rencontrer!

officeadmin

The duties of a Loss prevention agent is to protect the store's assets from theft or damage by delivery personnel, employees, and shoplifters whether it is by patrolling the aisles of the store or surveilling the cameras and alerting of any suspicious activity. In this role, you need to show good judgment and common sense. We're looking for tactful and assertive people to join our team!

The duties of a Loss prevention agent is to protect the store’s assets from theft or damage by delivery personnel, employees, and shoplifters whether it is by patrolling the aisles of the store or surveilling the cameras and alerting of any suspicious activity. In this role, you need to show good judgment and common sense. We’re looking for tactful and assertive people to join our team!

Les responsabilités principales d'un agent de prévention des pertes consistent à protéger les biens du magasin contre le vol ou les dommages causés par le personnel de livraison, les employés et les voleurs à l'étalage, que ce soit en patrouillant les allées du magasin ou en surveillant les caméras et en signalant toute activité suspecte. Dans ce rôle, tu devras faire preuve de jugement et de bon sens. Nous recherchons des personnes ayant du tact et de l'assurance pour rejoindre notre équipe!

losspreventionagent

You are a good team player and you enjoy manual work? This role is for you! We are currently looking for warehouse clerks who will, among other things, ship, receive and document warehouse merchandise. Are you motivated and resourceful? We want to meet you!

Tu es un bon joueur d'équipe et tu aimes le travail manuel? Ce poste est pour toi! Nous recherchons présentements des commis d'entrepôt qui s'occuperont entre autres d'expédier, de recevoir et de documenter la marchandise en entrepôt. Tu es motivé et débrouillard? Nous voulons te rencontrer!

warehouseclerk

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 Il semble y avoir un problème de notre côté. Veuillez réessayer ou prendre contact avec l'équipe Wirkn pour obtenir de l'assistance.